Customer Service Specialist Direct

Axalta Coating Systems

Tiel, Netherlands
Customer journey management
Order processing and delivery planning
Customer contact registration and follow-up
As a Customer Service Representative, you will be the primary point of contact for our customers and clients, guiding them through the entire customer journey to ensure a smooth, professional, and customer-oriented experience

Job Summary

  • As a Customer Service Representative, you will be the primary point of contact for our customers and clients, guiding them through the entire customer journey to ensure a smooth, professional, and customer-oriented experience.
  • You will answer customer inquiries via phone and email regarding orders, delivery times, complaints, and other service-related topics, acting as a subject matter expert for technical questions about product usage.
  • We offer a varied role with significant responsibility within a professional and informal work environment, providing ample opportunity for personal development and growth.

Matching Summary

As a Customer Service Representative, you will be the primary point of contact for our customers and clients, guiding them through the entire customer journey to ensure a smooth, professional, and customer-oriented experience.

Skills & Requirements

Must-have

  • Customer journey management
  • Order processing and delivery planning
  • Customer contact registration and follow-up
  • Process improvement initiatives
  • Dutch and English language proficiency

Nice-to-have

  • Proactive and customer-oriented
  • Detail-oriented and accurate
  • Humorous and approachable
  • Self-confident and positive attitude

Key Requirements

  • MBO-4 work and thinking level
  • Minimum 3 years of experience in a similar role
  • Experience in automotive or car repair industry
  • Computer proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter