Hvac Customer Resource Coordinator

JOHNSON CONTROLS

Albuquerque, NM, US
Base: $23-30ph; bonus/equity: not specified; benef...
Onsite
Receive and schedule customer calls
Manage technician schedules
Debrief technician activities daily
Johnson Controls is seeking an HVAC Customer Resource Coordinator for their Albuquerque, NM location, focusing on scheduling and managing customer service calls within the HVAC service industry. The role requires strong organizational and communication skills, along with a background in service operations

Job Summary

  • As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet.
  • The HVAC Customer Resource Coordinator receives and schedules customer calls for service, manages technician schedules, and debriefs daily activities.
  • Johnson Controls offers competitive pay, paid time off, comprehensive benefits including 401K, medical, dental, and vision care from day one, and extensive training opportunities.

Matching Summary

Match Score: 85

Johnson Controls is seeking an HVAC Customer Resource Coordinator for their Albuquerque, NM location, focusing on scheduling and managing customer service calls within the HVAC service industry. The role requires strong organizational and communication skills, along with a background in service operations.

Salary

Base: $23-30/hour; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Receive and schedule customer calls
  • Manage technician schedules
  • Debrief technician activities daily
  • Communicate action plans to customers
  • Maintain customer account information

Nice-to-have

  • Collaborative team environment
  • Focus on employee wellbeing
  • Continuous learning opportunities
  • Supportive internal resources

Key Requirements

  • High school diploma or equivalent
  • 2-5 years service industry experience
  • Service operations/scheduling management
  • Independent work ability
  • Organizational and attention to detail skills
  • Strong interpersonal communication skills
  • Ability to handle multiple projects simultaneously
  • Prioritize work based on financial impact

Work Rights

Not specified

Tailored Resume

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