Base: $60,500 - $80,000; bonus/equity: not specifi...
Fully remote
Direct supervision of contact center team
Performance management and evaluations
Scheduling and productivity monitoring
The Home Depot is seeking a remote Contact Center Supervisor responsible for leading and coaching a team to ensure quality customer interactions and achieve departmental goals. The role involves performance management, team development, and operational oversight within the contact center environment
Job Summary
The Contact Center Supervisor leads a team to assure quality customer interactions and timely delivery of company products and services.
This role is accountable for the direct supervision of work activities including selection, termination, performance appraisal, and professional development of subordinates.
The position requires effective communication with all internal and external stakeholders while maintaining statistics and analyzing department results.
Matching Summary
Match Score: 85
The Home Depot is seeking a remote Contact Center Supervisor responsible for leading and coaching a team to ensure quality customer interactions and achieve departmental goals. The role involves performance management, team development, and operational oversight within the contact center environment.
Salary
Base: $60,500 - $80,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Direct supervision of contact center team
Performance management and evaluations
Scheduling and productivity monitoring
Resolving escalated customer transactions
Verbal and written communication skills
Nice-to-have
Self-motivated with team leadership ability
Experience in high-performing team development
Ability to inspire and motivate others
Strategic execution of management objectives
Key Requirements
1+ year of previous leadership experience
Must be eighteen years of age or older
Legally permitted to work in the United States
High school diploma or GED
Work Rights
Must be legally permitted to work in the United States