Coordenador De Qualidade Operacional (rede Técnica)
Michelin Group
Quality technical network
Continuous process improvement
Operational indicators and projects
Ensure the technical quality of the field service network across the MCF's operating territory, guaranteeing synergy with internal areas
Job Summary
Ensure the technical quality of the field service network across the MCF's operating territory, guaranteeing synergy with internal areas.
Manage processes, indicators, and continuous improvement projects focused on service and product excellence, ensuring customer satisfaction.
Monitor and guarantee the quality of technical services provided by the network, tracking NPS, conducting audits, and standardizing the performance of technical specialists nationally.
Matching Summary
Ensure the technical quality of the field service network across the MCF's operating territory, guaranteeing synergy with internal areas.