Customer Service & Operations Analyst

NatWest Group

Gurugram, India
Analyzing performance data
Microsoft office skills
Contact centre operations
You’ll be actively participating in initiatives to improve customer service, processes and procedures

Job Summary

  • You’ll be actively participating in initiatives to improve customer service, processes and procedures.
  • In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres.
  • You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role.

Matching Summary

You’ll be actively participating in initiatives to improve customer service, processes and procedures.

Skills & Requirements

Must-have

  • analyzing performance data
  • Microsoft Office skills
  • contact centre operations
  • planning and organisational skills
  • attention to detail

Nice-to-have

  • improving customer service experiences
  • conveying information simply
  • coaching and support
  • performing well under pressure

Key Requirements

  • Fresher's, 2024 or 2025 pass outs graduates
  • B.com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
  • understanding of customer and business needs

Work Rights

Not specified

Tailored Resume

Cover Letter