Lead and elevate our global end-user support (L1 & L2) function, driving the strategy and execution of Digital Workspace services
Job Summary
Lead and elevate our global end-user support (L1 & L2) function, driving the strategy and execution of Digital Workspace services.
Optimize ServiceNow as the central portal for requests, support, and knowledge, championing automation and self-service for a seamless user experience.
Lead, develop, and inspire teams, fostering customer focus, curiosity, inclusiveness, and cross-functional collaboration within a global company.
Matching Summary
Lead and elevate our global end-user support (L1 & L2) function, driving the strategy and execution of Digital Workspace services.
Skills & Requirements
Must-have
Digital Workspace services strategy
Global end-user support leadership
ServiceNow optimization
Automation and self-service champion
ITIL and Lean frameworks
Nice-to-have
People leadership and influence
Cross-functional collaboration
Modernizing support functions
Data-driven mindset
Challenging the status quo
Key Requirements
Bachelor's degree in Computer Science, IT, or equivalent
5+ years managing support teams
3+ years international customer delivery
Expertise in strategy, governance, and operational frameworks