Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: role-...
Fully remote
Technical account management
Customer relationship management
Saas solution management
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement

Job Summary

  • The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
  • The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
  • Workday is committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills.

Matching Summary

The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: role-specific commission/bonus, annual refresh stock grants; Benefits: comprehensive benefits

Skills & Requirements

Must-have

  • Technical Account Management
  • Customer relationship management
  • SaaS solution management
  • Workday products expertise
  • Issue resolution and escalation management

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 7+ years of experience in product support, customer success, account management or consulting
  • 5+ years of experience implementing or managing complex SaaS solution
  • Fluent in French
  • BS or MS in a Technical Degree or equivalent technical work experience

Work Rights

Not specified

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