The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide
Job Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide.
The role involves handling support cases, collaborating with product teams, maintaining certifications, and participating in 24/7 global support shifts.
Workday promotes a culture rooted in integrity, empathy, and shared enthusiasm, offering flexible work schedules and career development opportunities.
Matching Summary
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering business-critical solutions worldwide.
Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
SaaS Enterprise software support
Object Oriented Programming knowledge
SQL syntax and query basics
API client experience
24/7 global support shifts
Customer case queue management
Nice-to-have
Creative approach and eagerness to learn
Collaboration with diverse teams
Work-life balance and wellbeing focus
Mentoring and coaching others
Flexible work schedule
Knowledge Centered Service contribution
Key Requirements
3 years SaaS enterprise software experience
Confident verbal and written communicator
Basic knowledge of Object Oriented Programming
Basic SQL and log file analysis skills
Experience with API clients (SoapUI, Postman, etc.)
Ability to support HCM and Talent Acquisition solutions
Experience managing case queues and troubleshooting
Resilience under tight deadlines
Experience with web service integrations (SOAP, WSDL, XML) advantageous