At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community
Job Summary
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
The position acts as a means through which patients can seek solutions to concerns, issues, and unmet customer expectations while educating hospital staff on patient expectations and customer service initiatives.
The role includes managing projects such as Patient Station, VIP program, Service Recovery, and Customer Experience Tracking, while promoting professional growth and modeling service standards.
Matching Summary
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
Skills & Requirements
Must-have
Strong communication skills
Ability to work in a team environment
Patient grievance resolution
Project management and process improvement
Customer service training and leadership
Knowledge of MS Office and desktop publishing
Nice-to-have
Flexibility and adaptability
Integrity and interpersonal skills
Ability to motivate and mentor staff
High stress environment multitasking
Excellent written and verbal communication
Key Requirements
Bachelors degree or three years related experience
No licenses or certifications required
Experience in healthcare administration or business management preferred