Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years it service management experience
Strong working knowledge of itil practices
Sox it general controls audit readiness
** Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management practices, ensuring alignment with ITIL best practices. The ideal candidate will have extensive experience in IT Service Management, strong leadership skills, and a background in compliance and audit readiness, particularly with SOX ITGCs. **

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management practices, ensuring alignment with ITIL best practices. The ideal candidate will have extensive experience in IT Service Management, strong leadership skills, and a background in compliance and audit readiness, particularly with SOX ITGCs. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong working knowledge of ITIL practices
  • SOX IT General Controls audit readiness
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity

Nice-to-have

  • ITIL Intermediate or Managing Professional certification
  • Experience leading large-scale IT modernization
  • Strong executive communication skills
  • Ability to balance control with agility
  • Partnering with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with Incident, Change, and Problem Management
  • Strong working knowledge of SOX ITGCs
  • Ability to lead through influence across technical teams

Work Rights

Not specified

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