Trainer, Patient Support Services (per Diem)

IQVIA

Multiple Locations
Base: $35 - $45 ph; bonus/equity: not specified; b...
Patient support services training
Call center environment experience
Adult learning principles
This per diem Trainer role is aligned with IQVIA’s Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment

Job Summary

  • This per diem Trainer role is aligned with IQVIA’s Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment.
  • Responsible for the delivery of compliant role and program specific training, as well as foundational and advanced customer engagement skills training.
  • Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness.

Matching Summary

This per diem Trainer role is aligned with IQVIA’s Centralized Outsourcing Operations Hub (COOH) team supporting Patient Support Services in a call center environment.

Salary

Base: $35 - $45 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Patient Support Services training
  • Call center environment experience
  • Adult learning principles
  • HIPAA compliance workspace
  • Cross-functional collaboration

Nice-to-have

  • Proactive problem-solving approach
  • Strong interpersonal skills
  • Positive attitude
  • Discretion and confidentiality

Key Requirements

  • Bachelor's degree or equivalent experience
  • 2+ years training experience
  • Pharmacy operations/claims processing experience
  • Benefit investigation/prior authorization experience
  • Call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter