Albany + chicago pyy range: $132,294 - $155,856; l...
On-site
Claims intake and routing
Process improvement initiatives
Llm implementation lead
Argo Group is seeking a Director of Claims Triage to lead its nationwide claims intake and routing operations from various office locations. The ideal candidate will have extensive claims operations experience, strong leadership skills, and a focus on process improvement, particularly with the integration of AI technologies
Job Summary
The Director, Claims Triage leads a nationwide triage operation, managing a fast-paced team responsible for the time sensitive intake and accurate routing of workers’ compensation, liability, and property claims.
This role drives continuous improvement through initiatives involving the employees, processes and technology, including leading the implementation of a Large Language Model (LLM).
The Director oversees budgeting, talent development, and stakeholder relationships to maintain a high-performing, customer-focused team.
Matching Summary
Match Score: 85
Argo Group is seeking a Director of Claims Triage to lead its nationwide claims intake and routing operations from various office locations. The ideal candidate will have extensive claims operations experience, strong leadership skills, and a focus on process improvement, particularly with the integration of AI technologies.
Salary
Albany and Chicago Pay Range: $132,294 - $155,856; Los Angeles and New York City Pay Range: $144,126 - $170,136; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Claims intake and routing
Process improvement initiatives
LLM implementation lead
Performance metrics development
Team leadership and development
Nice-to-have
Customer-focused team
Value-based organization
Collaborative work environment
Continuous improvement mindset
Key Requirements
Minimum 7 years claims operations experience
4 years in a People Leadership capacity
Bachelor’s degree or 4 additional years of experience
Six Sigma Black Belt certification strongly preferred
Experience managing AI systems based on LLM
Must be legally authorized to work in the United States