Customer Service Specialist

Zurich Insurance Company Ltd

Kuala Lumpur, Malaysia
On-site
Product/service information
Resolve customer issues
Customer verification and due diligence
Zurich Insurance Company Ltd is seeking a Customer Service Specialist for their Kuala Lumpur branch. The role involves providing top-notch service to customers for both Conventional and Takaful insurance, while contributing to a diverse and inclusive work culture

Job Summary

  • Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
  • Welcome customers as they arrive at the branch, perform customer verification and due diligence when required.
  • At Zurich we are proud of our culture and are passionate about Diversity and Inclusion, creating an environment where everyone feels welcome.

Matching Summary

Match Score: 85

Zurich Insurance Company Ltd is seeking a Customer Service Specialist for their Kuala Lumpur branch. The role involves providing top-notch service to customers for both Conventional and Takaful insurance, while contributing to a diverse and inclusive work culture.

Skills & Requirements

Must-have

  • Product/service information
  • Resolve customer issues
  • Customer verification and due diligence
  • Process customer queries and requests
  • Handle policy loans and withdrawals

Nice-to-have

  • Proactive feedback for improvement
  • Generate sales leads
  • Engage customers and agents
  • Diversity and Inclusion advocate

Key Requirements

  • Experience in customer service
  • Insurance product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter