The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints
Job Summary
The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.
This role requires a detail-oriented professional with a strong analytical mindset, exceptional communication skills, and a proactive approach to problem-solving.
Company benefits include medical, dental, and vision insurance, a 401(k) retirement plan with employer match, and tuition reimbursement.
Matching Summary
The Supervisor Homeowner Advocacy Analytics – Servicing is responsible for utilizing advanced analytical and investigative skills to address and resolve borrower, investor, and regulatory inquiries or complaints.
Skills & Requirements
Must-have
Advanced analytical and investigative skills
Mortgage servicing policies and procedures
Federal and state consumer protection laws
Trend analysis and root cause investigations
Caseload management and adherence to standards
Nice-to-have
Empathy and willingness to learn
Thriving in a demanding environment
Proactive approach to problem-solving
Key Requirements
Bachelor's degree or higher
6+ years experience in mortgage industry, business controls, compliance, or audit