Tour Supervisor | Highmark Stadium

ASM Global

Buffalo, New York, United States
**
Ability to stand for long periods
Strong customer service experience
Effective communication with groups
** ASM Global is seeking a Tour Supervisor for Highmark Stadium in Buffalo, New York, responsible for ensuring memorable guest experiences through efficient tour operations. The role involves supervising tour staff, delivering exceptional customer service, and maintaining high standards of professionalism. **

Job Summary

  • The Tour Supervisor is responsible for creating memorable guest experiences by ensuring efficient daily tour operations at Highmark Stadium.
  • This role requires supervising tour staff, conducting tours when needed, and delivering exceptional customer service to visitors.
  • Candidates must be able to work flexible hours including weekends, early mornings, late nights, and holidays.

Matching Summary

Match Score: 75

** ASM Global is seeking a Tour Supervisor for Highmark Stadium in Buffalo, New York, responsible for ensuring memorable guest experiences through efficient tour operations. The role involves supervising tour staff, delivering exceptional customer service, and maintaining high standards of professionalism. **

Skills & Requirements

Must-have

  • Ability to stand for long periods
  • Strong customer service experience
  • Effective communication with groups
  • Ability to work weekends and holidays
  • Knowledge of stadium facts and history

Nice-to-have

  • Bilingual language skills
  • TicketMaster Host experience
  • Public speaking background
  • Team-oriented attitude
  • Fast-paced environment management

Key Requirements

  • Must be able to work weekends and extended hours
  • Experience in public speaking required
  • Customer service background required
  • Computer experience for scheduling purposes

Work Rights

Not specified

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