This is a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment
Job Summary
This is a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment.
The Head of Major Incident & Incident Management is responsible for the strategic leadership, governance, and continual improvement of Major Incident and Incident Management across Technology Operations.
At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
Matching Summary
This is a rare opportunity to shape the future of how Major Incident and Incident Management operates across a large scale, complex technology environment.
Salary
Competitive salary; Not specified; Not specified
Skills & Requirements
Must-have
ITIL best practice
ServiceNow expert-level experience
leading high-impact incidents
data-driven operational insights
complex, matrix-managed environments
Nice-to-have
continuous improvement mindset
collaborative approach
leadership presence
building trusted relationships
Key Requirements
Proven experience leading Major Incident Management