Technical Support Delivery Analyst- Recruiting

Workday Inc

Pune, India
Hybrid (50% in-office, 50% remote)
Human capital management cases
Investigate, diagnose and deliver solutions
365-day / 24x7 coverage
Workday Inc is seeking a Technical Support Delivery Analyst in Pune, India, for a fully remote position with partial in-office requirements. The role involves providing exceptional customer support for Human Capital Management software and collaborating with various teams to resolve complex issues

Job Summary

  • Workday’s Customer Support teams are driven by a passion for our products and the success of our customers' user experience.
  • The Workday Application Support Team is passionate about Customer service, innovation and excellence.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday Inc is seeking a Technical Support Delivery Analyst in Pune, India, for a fully remote position with partial in-office requirements. The role involves providing exceptional customer support for Human Capital Management software and collaborating with various teams to resolve complex issues.

Skills & Requirements

Must-have

  • Human Capital Management cases
  • investigate, diagnose and deliver solutions
  • 365-day / 24x7 coverage
  • log reading and analysis
  • support Talent Management solutions

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • resilience when faced with tight timeframes

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • evidence-based troubleshooting experience
  • Ability to engage and coordinate multiple teams
  • Ability to collaborate with multiple partners
  • Solid understanding of case handling processes

Work Rights

Not specified

Tailored Resume

Cover Letter