: Gestionnaire D’événement Client – Rocs (repair And Overhaul Customer Solutions) | Customer Event Manager

Pratt & Whitney Canada

Saint-Hubert, QC, Canada
**
Customer relationship management
Engine maintenance events
Commercial and event strategy
** Pratt & Whitney Canada is seeking a Customer Event Manager for their ROCS division located in Saint-Hubert, QC. The role involves overseeing customer interactions during engine service events, ensuring a seamless experience and maintaining high levels of customer satisfaction. **

Job Summary

  • Your role will be pivotal in ensuring a seamless and positive customer experience while aligning with their expectations.
  • Responsible for overseeing the commercial and event strategy for all the shop visits while collaborating with the shop operations team to ensure customers’ orders are on-track to meet commitment date.
  • Pratt & Whitney Canada was named one of Canada’s Best Employers for 2026 by Forbes, marking the 11th consecutive year the company has earned this recognition.

Matching Summary

Match Score: 75

** Pratt & Whitney Canada is seeking a Customer Event Manager for their ROCS division located in Saint-Hubert, QC. The role involves overseeing customer interactions during engine service events, ensuring a seamless experience and maintaining high levels of customer satisfaction. **

Skills & Requirements

Must-have

  • customer relationship management
  • engine maintenance events
  • commercial and event strategy
  • client expectations alignment
  • stakeholder influence
  • service excellence

Nice-to-have

  • proactive problem-solving
  • adaptability under pressure
  • structured methodical approach
  • positive stakeholder influence

Key Requirements

  • Minimum 8 years of experience with a Bachelor’s degree
  • Minimum 6 years of experience with a Master’s degree
  • Engineering, Operations, Business and Administration field of study
  • Proficiency in MS Office and willingness to learn SAP, CRM, and PowerBI systems

Work Rights

Not specified

Tailored Resume

Cover Letter