Service Assurance Specialist

acquire.ai

Pasig City, Philippines
On-site
Nbn enterprise ethernet support
Telstra ethernet access support
Tpg/vocus fibre solutions support
Acquire.ai is seeking a Service Assurance Specialist to provide end-to-end support for enterprise-grade telecommunications services, focusing on NBN Enterprise Ethernet and other fibre solutions. The ideal candidate will possess strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality customer experiences

Job Summary

  • This role focuses on delivering end-to-end support for NBN Enterprise Ethernet, Telstra Ethernet Access/Wholesale Business Internet, and TPG/Vocus fibre solutions.
  • You will act as the primary point of contact for customers, ensuring timely resolution of service requests and faults by coordinating closely with internal engineering teams and external service carriers.
  • The role requires strong technical expertise, proactive problem-solving, and a commitment to delivering excellent customer experience.

Matching Summary

Match Score: 85

Acquire.ai is seeking a Service Assurance Specialist to provide end-to-end support for enterprise-grade telecommunications services, focusing on NBN Enterprise Ethernet and other fibre solutions. The ideal candidate will possess strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality customer experiences.

Skills & Requirements

Must-have

  • NBN Enterprise Ethernet support
  • Telstra Ethernet Access support
  • TPG/Vocus fibre solutions support
  • Troubleshoot fibre and Ethernet services
  • Meet SLA and KPI targets
  • Customer issue resolution

Nice-to-have

  • Proactive monitoring and improvement
  • Excellent customer experience delivery
  • Team collaboration and knowledge sharing

Key Requirements

  • Proven experience supporting enterprise fibre and Ethernet services
  • Strong understanding of telecommunications technologies
  • Experience meeting SLAs and using ticketing systems
  • Excellent troubleshooting and analytical skills
  • Strong communication and stakeholder management

Work Rights

Not specified

Tailored Resume

Cover Letter