Ensure adherence to mas regulation and risk frameworks
Barclays Bank is seeking a Client Services Team Leader in Singapore to guide a team focused on delivering exceptional customer service and achieving business performance. The role emphasizes team development, operational excellence, and adherence to regulatory standards while fostering a customer-centric culture
Job Summary
The role involves leading a team of 2-10 executives to deliver excellent customer outcomes for Ultra-High-Net-Worth clients through an omni-channel experience.
The position requires strict adherence to MAS Regulations regarding payment procedures, including assessment and approvals, while managing operational risks.
Success in this role demands active coaching, performance management, and the cultivation of a culture focused on customer advocacy and continuous improvement.
Matching Summary
Match Score: 85
Barclays Bank is seeking a Client Services Team Leader in Singapore to guide a team focused on delivering exceptional customer service and achieving business performance. The role emphasizes team development, operational excellence, and adherence to regulatory standards while fostering a customer-centric culture.
Skills & Requirements
Must-have
Lead and develop Client Services Executives team
Manage complex UHNW client payment requests
Ensure adherence to MAS Regulation and risk frameworks
Drive operational performance and NPS scores
Experience with SWIFT, PAIN, and ISO 20022 networks
Nice-to-have
Strong analytical ability for unique scenarios
Ability to influence stakeholders across divisions
Demonstrate Barclays LEAD leadership behaviors
Deep understanding of commercial objectives
Proactive talent management and coaching skills
Key Requirements
Legal Right to Work in Singapore
Experience with Payments networks (SWIFT, PAIN, ISO 20022)
Supervisory experience managing 2-10 staff members