Lloyds Banking Group - Customer Support - Sheffield

Lloyds Banking Group

Sheffield, United Kingdom
Base: £26,200 - £26,950; bonus/equity: annual perf...
Fully remote
12 months customer service experience
Support customers side-by-side
Handle inbound calls
You’ll start in one of our branches, supporting customers side‑by‑side

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side.
  • You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments.
  • The commitment to deliver on your promises and going above and beyond for your customer.

Matching Summary

You’ll start in one of our branches, supporting customers side‑by‑side.

Salary

Base: £26,200 - £26,950; Bonus/Equity: Annual performance-related bonus; Benefits: Pension, Private medical, Share schemes, Discounted shopping, 22 days holiday

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Support customers side-by-side
  • Handle inbound calls
  • Assist customers over telephone
  • Promote digital services

Nice-to-have

  • Advocates of Lloyds Banking Group products
  • Excellent knowledge of products
  • People person
  • Commitment to deliver promises

Key Requirements

  • Minimum 12 months customer service experience
  • Suitable home working environment
  • Stable/secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter