The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone
Job Summary
The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.
The Core GRO oversees the entire sequence of service ensuring guest accommodations calls and housekeeping requests are correctly processed and carried out within the stated delivery time according to Four Seasons Standards.
We offer competitive salary, comprehensive benefits, excellent training and development opportunities, employee discounts worldwide, complimentary dry cleaning for uniforms, and free employee meals.
Matching Summary
The Core GRO is responsible for providing general information about the hotel and assisting callers as well as responding to emergencies by connecting the appropriate individuals by phone.
Skills & Requirements
Must-have
Excellent phone skills
Multitasking ability
Strong customer service
Flawless communication channel operation
Emergency call handling
Nice-to-have
Passion for hospitality service
Friendly and courteous voice
Additional language skills
Key Requirements
Completion of Post-Secondary Education in Hospitality or related field
Previous experience in Reservations and/or Front Office on High Volume Call Center