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AlphaSense is seeking a Senior Customer Education Manager to lead their in-app education strategy and execution. The ideal candidate will have extensive experience in customer education and in-app guidance, focusing on user activation and retention through innovative learning experiences.
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Job Summary
The role involves owning the in-app education strategy to drive user activation, adoption, engagement, and retention.
Candidates must have hands-on experience with platforms like Chameleon, Pendo, or WalkMe to build and strategize digital adoption flows.
AlphaSense offers a base compensation range of $120,000 to $139,000 USD along with performance-based bonuses and equity.
Matching Summary
Match Score: 75
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AlphaSense is seeking a Senior Customer Education Manager to lead their in-app education strategy and execution. The ideal candidate will have extensive experience in customer education and in-app guidance, focusing on user activation and retention through innovative learning experiences.
**
Salary
Base: $120,000 - $139,000 USD; Bonus/Equity: Performance-based bonus and equity offered; Benefits: Generous benefits program
Skills & Requirements
Must-have
8-12 years customer education experience
3-5 years in-app guidance ownership
Hands-on Chameleon Pendo WalkMe expertise
AI workflows and automation tooling
Cross-functional product collaboration
Nice-to-have
Data-driven experiment-minded approach
Consultative problem-solving skills
Ability to influence without authority
Strong communication with leadership
Experience navigating complex products
Key Requirements
8-12 years total experience in customer education
3-5 years specifically owning in-app guidance strategy