Senior Customer Success Specialist(sales Support,looking Firm Publishing & Health Research Co.)
Wolters Kluwer
Gurgaon, India
Onsite
Customer success and account management
Saas software solutions
Crm systems like salesforce
The Customer Success Specialist builds strong, trust-based relationships to drive adoption, satisfaction, and long-term success by delivering proactive, personalised, and value-driven support throughout the customer lifecycle
Job Summary
The Customer Success Specialist builds strong, trust-based relationships to drive adoption, satisfaction, and long-term success by delivering proactive, personalised, and value-driven support throughout the customer lifecycle.
This role involves leading structured onboarding, monitoring customer health metrics, identifying expansion opportunities, and collaborating with internal teams to advocate for customer needs and deliver solutions.
Candidates must be highly organized, self-motivated, and passionate about delivering exceptional customer experiences, with willingness to travel regularly across the territory and occasionally internationally.
Matching Summary
The Customer Success Specialist builds strong, trust-based relationships to drive adoption, satisfaction, and long-term success by delivering proactive, personalised, and value-driven support throughout the customer lifecycle.
Skills & Requirements
Must-have
Customer Success and Account Management
SaaS software solutions
CRM systems like Salesforce
Customer onboarding and lifecycle management
Customer engagement and advocacy
Technical troubleshooting and support
Nice-to-have
Healthcare and medical research industry experience
Knowledge of authentication methods
Technical skills in HTML, CSS, JavaScript, jQuery, PHP, MySQL