Digital Fraud Inwards Inbound

Kombuki

Sydney, Australia
Hybrid
High volume call centre environment
Handling inbound and outbound calls
Digital fraud detection analysis
The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.
  • This is a phone based customer service role supporting customers who are victims of Digital Fraud.
  • Success in this role requires emotional resilience, strong communication skills, and the ability to remain calm under pressure.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding our customers by preventing fraudulent and scam-related activities and providing support to those customers affected.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Handling inbound and outbound calls
  • Digital fraud detection analysis
  • Financial crime and security trends
  • Emotional resilience under pressure

Nice-to-have

  • Proactive threat prevention
  • Innovative customer solutions
  • Inspire customer confidence
  • Think outside the box

Key Requirements

  • 12-month max term contract
  • Must be based in Sydney
  • Requires in office attendance for training
  • Preferred experience in Financial Services
  • Ability to resolve basic customer complaints

Work Rights

Not specified

Tailored Resume

Cover Letter