Principal Ai Solutions Engineer- Remote

Haier US Appliance Solutions Inc

Louisville, KY, USA
Fully remote
Ai use case development
Conversational ai
Natural language processing
Design and create actionable use cases / AI agents that drive customer engagement, from common FAQs to complex transactional workflows such as order management, repair scheduling, warranty verification, and troubleshooting appliance issues

Job Summary

  • Design and create actionable use cases / AI agents that drive customer engagement, from common FAQs to complex transactional workflows such as order management, repair scheduling, warranty verification, and troubleshooting appliance issues.
  • Build and refine AI-driven transactional flows to enable the bot to carry out specific actions such as processing orders, issuing returns, and managing warranty claims or repair requests.
  • Monitor AI tool performance metrics (e.g., accuracy, containment rate, customer satisfaction) to evaluate effectiveness and identify new areas for enhancement.

Matching Summary

Design and create actionable use cases / AI agents that drive customer engagement, from common FAQs to complex transactional workflows such as order management, repair scheduling, warranty verification, and troubleshooting appliance issues.

Skills & Requirements

Must-have

  • AI use case development
  • conversational AI
  • natural language processing
  • AI chatbot training
  • designing conversation flows
  • customer service processes

Nice-to-have

  • customer journey mapping
  • process automation
  • continuous learning in AI/ML

Key Requirements

  • Minimum of 7 years of relevant experience
  • 2+ years of experience in AI use case development
  • Hands-on experience working with AI chatbots
  • Experience working with AI platforms
  • Bachelor’s or Master’s degree

Work Rights

Not specified

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