Cam Outreach Manager I

Mnbankandtrust

Getzville, New York, United States of America
Base: $62,200.00 - $103,600.00 annual (usd); bonus...
Manage team of approximately 10 ftes
Resolve disputed transactions timely
Negotiate effectively on customer calls
The role is responsible for directing the day-to-day activities of a unit managing approximately 10 employees across diverse disciplines

Job Summary

  • The role is responsible for directing the day-to-day activities of a unit managing approximately 10 employees across diverse disciplines.
  • The incumbent must resolve disputed transactions, negotiate with customers, and compile month-end data to support management decision-making.
  • The position requires adherence to risk and regulatory standards while designing and maintaining internal controls to mitigate ongoing risks.

Matching Summary

The role is responsible for directing the day-to-day activities of a unit managing approximately 10 employees across diverse disciplines.

Salary

Base: $62,200.00 - $103,600.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage team of approximately 10 FTEs
  • Resolve disputed transactions timely
  • Negotiate effectively on customer calls
  • Compile month-end data for management
  • Direct loan portfolio acquisition onboarding
  • Implement internal controls to mitigate risk

Nice-to-have

  • Excellent oral and written communication skills
  • Strong knowledge of departmental systems
  • Promote environment supporting belonging
  • Tact and diplomacy in customer service

Key Requirements

  • 6 years higher education and relevant work experience
  • 1 year work leadership or supervisory experience
  • Experience in call center or bank operations
  • Bachelor's degree preferred

Work Rights

Not specified

Tailored Resume

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