Ride Rite Technical Product Support Representative
Bridgestone
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Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Ability to handle high call and email volumes
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Bridgestone is seeking a Technical Product Support Representative for its Firestone Airide division, focused on providing customer support for air springs and related technology. The role involves troubleshooting, guiding customers, and collaborating with engineering and sales teams to enhance product quality.
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Job Summary
This role supports sales and engineering by fielding technical questions related to the installation, usage, and troubleshooting of Firestone's air helper springs and onboard control systems.
The position functions as a liaison between customer service, sales, and engineering to execute technical updates and identify warranty-related issues while maintaining accurate records of all interactions.
Bridgestone offers a supportive onboarding experience, opportunities for growth through training and mentorship, and a commitment to fostering co-creation opportunities for a diverse and inclusive team.
Matching Summary
Match Score: 75
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Bridgestone is seeking a Technical Product Support Representative for its Firestone Airide division, focused on providing customer support for air springs and related technology. The role involves troubleshooting, guiding customers, and collaborating with engineering and sales teams to enhance product quality.
**
Skills & Requirements
Must-have
Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Ability to handle high call and email volumes
Experience troubleshooting technical issues
Proficiency with computer hardware and software
Nice-to-have
Salesforce, LiveVox, Microsoft Office, SAP experience
Technical product support experience preferred
Commitment to continuous learning and self-improvement
Ability to work independently and collaboratively
Flexible and adaptable to changing environments
Key Requirements
Bachelor's degree and minimum 2 years of related experience
Must be able to handle high call and email volumes
Form I-9 Employment Eligibility Verification required at start
Temporary work authorization or need for sponsorship disqualifies candidate
Work Rights
Must have US work authorization; no sponsorship available