オペレーショントランスフォーメーションコンサルタント（experience Business）

Halfspace ApS

Not specified (assumed hybrid based on industry norms)
3+ years consulting client service experience
Marketing strategy and planning experience
Sales or customer service domain expertise
Halfspace ApS is seeking an Operations Transformation Consultant with a focus on enhancing client engagement in marketing, sales, and customer service through business process outsourcing (BPO) and digital transformation (DX). The ideal candidate will have at least three years of relevant experience in consulting, business planning, or implementing marketing and sales solutions

Job Summary

  • This role focuses on achieving comprehensive operational transformation in customer-facing areas like marketing, sales, and customer service through the BPO+DX business model.
  • The position involves designing operating models, creating multi-year reform roadmaps, and driving large-scale business reforms using digital technologies such as RPA and AI.
  • Candidates are expected to not only provide advice but also drive long-term communication to activate customer experiences and solidify engagement between companies and consumers.

Matching Summary

Match Score: 85

Halfspace ApS is seeking an Operations Transformation Consultant with a focus on enhancing client engagement in marketing, sales, and customer service through business process outsourcing (BPO) and digital transformation (DX). The ideal candidate will have at least three years of relevant experience in consulting, business planning, or implementing marketing and sales solutions.

Skills & Requirements

Must-have

  • 3+ years consulting client service experience
  • Marketing strategy and planning experience
  • Sales or customer service domain expertise
  • Business process improvement experience
  • CRM or MA tool project experience

Nice-to-have

  • RPA and AI solution implementation experience
  • Large-scale organizational transformation experience
  • Willingness to experiment with new technologies
  • Collaboration between humans and machines focus
  • English business proficiency

Key Requirements

  • Minimum 3 years of relevant experience
  • Experience in consulting or business planning
  • Project experience with CRM/MA tools or chatbots
  • Background in marketing, sales, or CS operations

Work Rights

Not specified

Tailored Resume

Cover Letter