Banking Services Operations Associate Iii- Warranty Products (hybrid - Buffalo, Ny)

MTB (M&T Bank)

Buffalo, New York, United States of America
Base: $18.68 - $31.14 hourly; bonus/equity: not sp...
Hybrid
Microsoft excel custom view and sorting skills
Daily spreadsheet tracking of funds received
Customer service phone call handling
This hybrid role supports the regulated cancellation and processing of automobile and recreational product dealer warranties at time of early payoff or total loss

Job Summary

  • This hybrid role supports the regulated cancellation and processing of automobile and recreational product dealer warranties at time of early payoff or total loss.
  • The incumbent is responsible for responding to customer inquiries regarding warranty refunds and initiating outbound calls to providers to ensure accurate amounts.
  • Employees must adhere to company risk standards and manage exception accounts to ensure compliance with regulatory refund timelines.

Matching Summary

This hybrid role supports the regulated cancellation and processing of automobile and recreational product dealer warranties at time of early payoff or total loss.

Salary

Base: $18.68 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Microsoft Excel custom view and sorting skills
  • Daily spreadsheet tracking of funds received
  • Customer service phone call handling
  • Warranty cancellation queue monitoring
  • Regulatory compliance with refund timelines

Nice-to-have

  • Experience in banking or insurance sectors
  • Total loss and insurance processing background
  • Ability to resolve mid-level escalations
  • Strong interpersonal communication skills
  • Proactive risk identification capabilities

Key Requirements

  • High School diploma or GED
  • Minimum 2 years general work experience
  • Strong Microsoft Excel proficiency required
  • Customer service experience preferred
  • Banking or insurance related experience preferred

Work Rights

Not specified

Tailored Resume

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