DiDi Global is seeking a Senior Operations Analyst (Analista De Operações Sênior) to join its Quality of Restaurants team in São Paulo, Brazil. This role focuses on data-driven operational excellence, supervising back-office tasks and ensuring quality standards are met while fostering continuous improvement
Job Summary
The role focuses on supervising a team of up to 15 analysts to ensure operational excellence in the restaurant marketplace.
Candidates will be responsible for defining KPIs, analyzing BPO performance data, and driving continuous process improvements.
DiDi Global is committed to building inclusive teams and offers opportunities to solve transportation challenges using AI technology.
Matching Summary
Match Score: 85
DiDi Global is seeking a Senior Operations Analyst (Analista De Operações Sênior) to join its Quality of Restaurants team in São Paulo, Brazil. This role focuses on data-driven operational excellence, supervising back-office tasks and ensuring quality standards are met while fostering continuous improvement.
Skills & Requirements
Must-have
3-5 years operations experience
BPO vendor management skills
Advanced Excel proficiency required
KPI definition and monitoring
Data extraction and cleaning
Nice-to-have
SQL query experience preferred
Ticketing system knowledge
CRM platform familiarity
Strong stakeholder negotiation
Proactive problem-solving mindset
Key Requirements
3 to 5 years in Operations and agent management
Experience managing external partners or BPOs
Proficiency in advanced Excel functions like VLOOKUP and pivot tables