District Technical Service Manager- Miami, Fl

Nissan UK (Sunderland)

Miami, FL, United States
**
Automobile mechanical and electronic functions
Dealership service operations analysis
Customer satisfaction improvement
** Nissan is seeking a District Technical Service Manager for their Southeast Region, based in Miami, FL. The role involves providing technical support to dealerships, resolving complex vehicle repairs, and enhancing service operations to improve customer satisfaction. **

Job Summary

  • Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair, and instructs dealer technicians in proper diagnostic and repair procedures.
  • Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and Lemon Law cases.
  • Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.

Matching Summary

Match Score: 75

** Nissan is seeking a District Technical Service Manager for their Southeast Region, based in Miami, FL. The role involves providing technical support to dealerships, resolving complex vehicle repairs, and enhancing service operations to improve customer satisfaction. **

Skills & Requirements

Must-have

  • Automobile mechanical and electronic functions
  • Dealership service operations analysis
  • Customer satisfaction improvement
  • Technical issue resolution
  • Warranty and Goodwill claims review

Nice-to-have

  • Prioritize schedules and organize workload
  • Function effectively in virtual office
  • Focus on dealership and Nissan best interests
  • Influence actions of others
  • Result driven even in face of resistance

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Four or more years of professional technical experience
  • More than 75% day and overnight travel
  • Working knowledge of PC applications

Work Rights

Not specified

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