At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection
Job Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM.
Responsibilities include accurately and efficiently processing cash transactions for clients as needed and having deep conversations with clients to gain in-depth knowledge of their financial and life priorities.
Matching Summary
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Skills & Requirements
Must-have
Client engagement and education
Self-service transaction assistance
Cash transaction processing
Financial needs assessment
Connecting clients to solutions
Risk culture and operational excellence
Nice-to-have
Building strong client relationships
Driving client experience
Business knowledge and networking
Effective time and capacity management
Key Requirements
Enthusiastic, highly motivated self-starter
Strong work ethic and focus on results
Collaborates effectively to get things done
Passionate, committed, and driven
Confident in identifying client solutions
Communicates effectively and confidently
Ability to learn new information and technology
Educates clients on self-service technologies
Strong critical thinking and problem-solving skills