Base: $240,000.00 to $270,000.00; bonus/equity: no...
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12+ years leading customer-facing teams
$100+ million arr management experience
B2b benefits administration or digital therapeutics
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Hello Heart is seeking a Vice President of Customer Success to lead client satisfaction efforts and manage a proactive client-facing team. The ideal candidate will have extensive experience in customer success within the digital health sector, with a strong emphasis on client retention and business expansion.
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Job Summary
Hello Heart is seeking a Vice President to lead client satisfaction and foster strong relationships with over 130 Fortune 500 employers.
The role requires owning the entire client lifecycle from onboarding to renewals while driving strategic plans to improve client health scores.
Candidates must have a proven track record of managing at least $100 million in ARR and achieving 100% year-over-year expansion.
Matching Summary
Match Score: 75
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Hello Heart is seeking a Vice President of Customer Success to lead client satisfaction efforts and manage a proactive client-facing team. The ideal candidate will have extensive experience in customer success within the digital health sector, with a strong emphasis on client retention and business expansion.
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Salary
Base: $240,000.00 to $270,000.00; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
12+ years leading customer-facing teams
$100+ Million ARR management experience
B2B Benefits Administration or Digital Therapeutics
Salesforce CRM proficiency
Client retention and renewal negotiation
Nice-to-have
Strategic stakeholder mapping skills
Clinical and financial goal alignment
Collaborative and creative culture fit
Seasonal travel willingness
Key Requirements
12+ years experience in Account Management or Client Success
Experience managing $100+ Million in ARR
Background in Benefits Administration or Digital Therapeutics