The Digital Support Representative (DSR) is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction
Job Summary
The Digital Support Representative (DSR) is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction.
Your mission is to be the primary customer focal point for Innovation & Digital Solutions for assigned accounts regarding customer support and operations, collecting and relaying the "Customer Voice" to internal stakeholders.
Key deliverables include timely response and support for customer queries, monthly and weekly reports on regional and client Digital Solutions Support topics, and contributing to support KPIs.
Matching Summary
The Digital Support Representative (DSR) is the primary customer focal point for in-service support of Digital Solutions, reinforcing customer proximity and ensuring high levels of customer satisfaction.
Skills & Requirements
Must-have
Customer Satisfaction
Digital Solutions Support
Customer Relationship Management
Software & Services Products
Customer Feedback Analysis
Nice-to-have
Proactive Customer Engagement
Strong Human Relationships
Team Spirit
Curiosity and Passion for Technology
Key Requirements
Degree in Information Systems, IT, Computer Science, or Computer Engineering or Aviation and Aeronautics
Broad knowledge of Airbus Digital portfolio
Aviation Operations knowledge
Excellent written and oral communications in English