You will join a small, close knit Incident function where the work you do has real visibility and influence
Job Summary
You will join a small, close knit Incident function where the work you do has real visibility and influence.
The Incident and Problem Lead is responsible for managing the end to end lifecycle of major incidents and problems to ensure fast service restoration, clear communication, and long term improvement.
Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations.
Matching Summary
You will join a small, close knit Incident function where the work you do has real visibility and influence.
Skills & Requirements
Must-have
Incident leadership and triage
Major incident response coordination
Stakeholder communication
Service restoration
Problem analysis and improvement
Nice-to-have
Calm under pressure
People oriented
Inquisitive mindset
Pragmatic approach
Key Requirements
Experience in Incident or Problem Management
ITIL based environments and tools beneficial
Evidence of eligibility to work in Australia
Work Rights
Evidence of eligibility to work in Australia required