The Senior CSM is responsible for managing a portfolio of high-priority, complex enterprise healthcare accounts throughout the entire customer lifecycle
Job Summary
The Senior CSM is responsible for managing a portfolio of high-priority, complex enterprise healthcare accounts throughout the entire customer lifecycle.
This role involves partnering with cross-functional teams including Sales, Product, and Technical Account Services to drive customer outcomes and strategic initiatives.
Candidates will contribute heavily to the strategy, processes, and tools that define and evolve the Customer Success function within Canopy.
Matching Summary
The Senior CSM is responsible for managing a portfolio of high-priority, complex enterprise healthcare accounts throughout the entire customer lifecycle.
Skills & Requirements
Must-have
8+ years Customer Success experience
Manage complex enterprise healthcare accounts
Drive retention and expansion strategies
Experience with CRM tools like Salesforce
Multi-phase project management in SaaS
Nice-to-have
Growth mindset for startup environments
Experience in healthcare safety technology
Familiarity with change management principles
Strong stakeholder engagement skills
Ability to shape functional evolution
Key Requirements
8+ years of Customer Success experience
Proven track record in enterprise account management
Experience with multi-phase healthcare or SaaS deployments
Proficiency in CRM tools such as Salesforce or HubSpot