The Senior Director, Global Crm Ai Capabilities Lead

Johnson & Johnson UK

Raritan, New Jersey, United States
$178,000 to $307,050 usd; not specified; medical, ...
Hybrid
Global crm ai strategy
Ai-driven automation and orchestration
Crm ai roadmap development
This role defines and governs the global strategy, standards, and AI-enabled operating model for CRM capabilities, integrating AI-driven intelligence and automation to transform CRM into an intelligent system of engagement, insight, and business impact

Job Summary

  • This role defines and governs the global strategy, standards, and AI-enabled operating model for CRM capabilities, integrating AI-driven intelligence and automation to transform CRM into an intelligent system of engagement, insight, and business impact.
  • Key responsibilities include defining the global AI strategy for CRM, identifying automation opportunities, measuring ROI, and ensuring the process model supports end-to-end customer journeys across various functions.
  • The position requires partnering with various stakeholders to drive adoption, enablement, and performance management of AI capabilities within CRM, and is accountable for the CRM AI roadmap.

Matching Summary

This role defines and governs the global strategy, standards, and AI-enabled operating model for CRM capabilities, integrating AI-driven intelligence and automation to transform CRM into an intelligent system of engagement, insight, and business impact.

Salary

$178,000 to $307,050 USD; Not specified; Medical, dental, vision, life insurance, disability, retirement, savings plan, long-term incentive program, vacation, sick time, holidays, work/personal/family time, parental leave, condolence leave, caregiver leave, volunteer leave, military spouse time-off

Skills & Requirements

Must-have

  • Global CRM AI strategy
  • AI-driven automation and orchestration
  • CRM AI roadmap development
  • Data requirements for AI
  • Responsible AI governance

Nice-to-have

  • Inclusive work environment
  • Championing patients
  • Cross-functional team leadership
  • Executive facilitation skills

Key Requirements

  • 10+ years pharmaceutical/biotech experience
  • M.S. in AI Product Management, Data Science, or Advanced Analytics
  • Experience integrating AI/automation into commercial workflows
  • Experience operating in data-regulated environments
  • MBA Preferred

Work Rights

Not specified

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