Lead Customer Service Representative

AmeriVet

$19.00-$27.00ph based on experience; not specified...
Supervise and mentor csr team
Exceptional compassionate customer service
Handle client concerns professionally
At AmeriVet, your work helps deliver essential high-quality care for pets and families, offering a career with mission and purpose

Job Summary

  • At AmeriVet, your work helps deliver essential high-quality care for pets and families, offering a career with mission and purpose.
  • The Lead CSR role involves supervising, mentoring, and supporting CSR team members, handling client concerns, and overseeing front desk operations.
  • AmeriVet offers tailored development programs, mentorship, competitive pay, performance bonuses, 401(k) matching, and comprehensive benefits for full-time employees.

Matching Summary

At AmeriVet, your work helps deliver essential high-quality care for pets and families, offering a career with mission and purpose.

Salary

$19.00-$27.00/hr based on experience; Not specified; Not specified

Skills & Requirements

Must-have

  • Supervise and mentor CSR team
  • Exceptional compassionate customer service
  • Handle client concerns professionally
  • Oversee appointment scheduling
  • Accurate record keeping and billing
  • Communicate between clients and staff

Nice-to-have

  • Foster a culture of collaboration
  • Lead by example in professionalism
  • Support team growth and development
  • Thrive in a fast-paced environment

Key Requirements

  • 2+ years customer service experience
  • Leadership or supervisory experience
  • Experience with veterinary software systems
  • Strong organizational skills
  • Ability to handle multiple tasks

Work Rights

Not specified

Tailored Resume

Cover Letter