Customer Quality Manager (80% - 100%)

ABB UK

Quartino, Switzerland
Hybrid
Customer issue analysis
Root cause identification
Corrective action tracking
Support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and skilled teams, with the aim to meet customer expectations while ensuring sustainable operations

Job Summary

  • Support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and skilled teams, with the aim to meet customer expectations while ensuring sustainable operations.
  • Assist the organization in creating the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems.
  • Collaborate with local functions that improve the quality of results to reach the targets for the organizational unit and aim for world-class performance.

Matching Summary

Support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and skilled teams, with the aim to meet customer expectations while ensuring sustainable operations.

Skills & Requirements

Must-have

  • customer issue analysis
  • root cause identification
  • corrective action tracking
  • quality reporting to customers
  • case closure monitoring
  • containment and preventive actions
  • quality circles facilitation

Nice-to-have

  • collaboration and professional development
  • world-class performance
  • dynamic and high performing team

Key Requirements

  • Bachelor's degree in Electrical Engineering or related field
  • Minimum 5 years of experience in quality management
  • Fluent in English and Italian
  • Lean Six Sigma Green Belt certification is a plus
  • Willingness to travel up to 10%

Work Rights

Not specified

Tailored Resume

Cover Letter