Knowwledge Management Service Management Specialist

O'Reilly Auto Parts

Competitive wages; stock purchase plan & 401k; med...
Jira and confluence expertise
Service level agreement management
Knowledge repository governance
The Service Management Specialist II is responsible for negotiating, developing, monitoring, and managing service level agreements relating to IT services

Job Summary

  • The Service Management Specialist II is responsible for negotiating, developing, monitoring, and managing service level agreements relating to IT services.
  • This position focuses on designing and governing Knowledge Management processes within Jira and Confluence to improve IT service delivery.
  • O'Reilly Auto Parts offers a competitive compensation package including medical, dental, vision insurance, and a 401k with employer contributions.

Matching Summary

The Service Management Specialist II is responsible for negotiating, developing, monitoring, and managing service level agreements relating to IT services.

Salary

Competitive Wages; Stock Purchase Plan & 401k; Medical, Dental, Vision Insurance

Skills & Requirements

Must-have

  • Jira and Confluence expertise
  • Service Level Agreement management
  • Knowledge repository governance
  • ITSM workflow integration
  • Data analysis and reporting

Nice-to-have

  • Stakeholder engagement skills
  • Change management experience
  • Automation implementation
  • Continuous improvement mindset
  • Strong verbal communication

Key Requirements

  • Bachelor's Degree or Equivalent
  • 3 to 6 years of experience
  • Basic managerial experience (4-6 months)

Work Rights

Not specified

Tailored Resume

Cover Letter