The External Processing Lead Agent oversees the centralized billing operations for all third-party repair services, ensuring accuracy, compliance, and service excellence throughout the full Work Order lifecycle
Job Summary
The External Processing Lead Agent oversees the centralized billing operations for all third-party repair services, ensuring accuracy, compliance, and service excellence throughout the full Work Order lifecycle.
This role provides real-time operational support, drives continuous process improvement, and fosters strong relationships with vendors, internal partners, and cross-functional teams.
Bonneville International supports its people to learn and grow in a diverse and ambitious environment and offers benefits including flexible working options, generous paid parental leave, and excellent retirement benefits.
Matching Summary
The External Processing Lead Agent oversees the centralized billing operations for all third-party repair services, ensuring accuracy, compliance, and service excellence throughout the full Work Order lifecycle.
Skills & Requirements
Must-have
Billing operations management
Work Order lifecycle oversight
Vendor payment coordination
Dispute resolution and escalation
Process optimization and compliance
Cross-functional team collaboration
Strong communication skills
Nice-to-have
Coaching and mentoring team members
Continuous process improvement
Customer service orientation
High attention to detail
Analytical thinking
Agility core practices
Digital collaboration
Key Requirements
High school diploma required
Experience in billing operations or accounts payable
Proficiency with billing systems and Microsoft Office
English language mandatory
Ability to work in a fast-paced operational setting