The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications
Job Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications.
This role offers outstanding opportunities for personal and professional development, enabling you to become a global expert in energy and sustainability intelligence while engaging directly with clients at all organizational levels.
S&P Global Energy is committed to fostering a connected and engaged workplace that values integrity, discovery, and partnership to help customers make confident decisions in a rapidly changing global landscape.
Matching Summary
The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to clients by providing high-quality technical support across diverse energy transition and sustainability applications.
Skills & Requirements
Must-have
Client support for energy products
Technical support in financial services
Energy transition and sustainability expertise
Multi-channel client engagement
Root cause analysis and problem solving
Experience with Salesforce Service Cloud
Flexible working hours including nights
Nice-to-have
Strong team collaboration skills
Customer-focused mindset with empathy
Adaptability to new technologies
Experience in global multicultural environments
Excellent organizational and project management
Key Requirements
Bachelor’s degree in Business, Finance, or Economics
3 to 5 years industry experience in energy or financial sectors
3 to 5 years client support or technical support experience
Experience using Salesforce Service Cloud or ServiceNow