Serasa Experian is seeking a Customer Experience Coordinator to lead the Customer Experience (CX) team in Blumenau, Brazil. The ideal candidate should have a strong background in CX leadership, exceptional communication skills, and the ability to translate customer insights into actionable strategies
Job Summary
The role involves leading the Customer Experience team to connect strategy with daily operations while influencing internal partners.
Responsibilities include analyzing CX indicators like NPS and CSAT to transform data into actionable decisions for continuous improvement.
The company offers a collaborative environment recognized by Great Place To Work and Top Employers certifications.
Matching Summary
Match Score: 85
Serasa Experian is seeking a Customer Experience Coordinator to lead the Customer Experience (CX) team in Blumenau, Brazil. The ideal candidate should have a strong background in CX leadership, exceptional communication skills, and the ability to translate customer insights into actionable strategies.
Skills & Requirements
Must-have
Proven leadership in CX or customer operations
Experience with NPS, CSAT, and CES metrics
Ability to bridge operations and product teams
Strong data analysis and insight generation skills
Hands-on operational management experience
Nice-to-have
Strategic vision balancing empathy and business goals
Comfort working in ambiguous and evolving scenarios
Influence across cross-functional internal partners
Cultivating a customer-centric organizational culture
Key Requirements
Prior experience in CX, Customer Success, or related fields
Formal or informal leadership/coordination background
Practical knowledge of customer journey mapping and feedback loops