Manager, Workforce Management

Goldenpetbrands

El Segundo, CA, US
Base: $96,000-$120,000; bonus/equity: annual bonus...
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3+ years leading workforce management teams
5+ years forecasting and capacity planning
Proficiency with five9 wfm system
** Golden Pet Brands is seeking a Manager of Workforce Management to lead workforce planning, forecasting, and scheduling for their teams. The ideal candidate will have extensive experience in workforce management and strong analytical skills to drive operational efficiency while fostering collaboration within a dynamic environment. **

Job Summary

  • The company is dedicated to creating a world where pets live longer, healthier lives from their very first meal.
  • This role involves leading the workforce team in short- and long-term forecasting, scheduling, and real-time management across multiple locations.
  • Employees receive comprehensive healthcare coverage with 100% of premiums paid for medical, dental, and vision plans.

Matching Summary

Match Score: 75

** Golden Pet Brands is seeking a Manager of Workforce Management to lead workforce planning, forecasting, and scheduling for their teams. The ideal candidate will have extensive experience in workforce management and strong analytical skills to drive operational efficiency while fostering collaboration within a dynamic environment. **

Salary

Base: $96,000-$120,000; Bonus/Equity: Annual bonus and potential quarterly KPI bonuses; Benefits: 100% premium coverage for health, 3.5% 401k match, ESOP, and mental health days

Skills & Requirements

Must-have

  • 3+ years leading workforce management teams
  • 5+ years forecasting and capacity planning
  • Proficiency with Five9 WFM system
  • Strong analytical and data modeling skills
  • Experience managing multi-channel remote teams

Nice-to-have

  • Knowledge of Clearview, Verint, Nice, IEX, or Cisco tools
  • Ability to influence change positively
  • Experience with automation and process improvement
  • Strong project management skills
  • Bachelor's degree preferred

Key Requirements

  • High school diploma required
  • 3+ years experience leading WFM teams
  • 5+ years experience in forecasting and capacity planning
  • Proficiency with Microsoft Office suite

Work Rights

Not specified

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