Retail Customer Service Specialist

DICK'S Sporting Goods

Akron, OH, US
Base: $12.50 - $19.50 ph; bonus/equity: not specif...
Not specified (assumed in-store).
Excellent customer experience delivery
Front-end operations management
Cashier support and complex transactions
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist for their Akron, OH location. The role focuses on providing outstanding customer experiences while supporting front-end operations and team collaboration

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment.
  • Team members must uphold company merchandising and presentation standards while monitoring front-end associates to ensure performance expectations are met.
  • The role requires the ability to stand, bend, stoop, reach, push, pull, and lift items weighing 15 to 35 lbs occasionally.

Matching Summary

Match Score: 75

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist for their Akron, OH location. The role focuses on providing outstanding customer experiences while supporting front-end operations and team collaboration.

Salary

Base: $12.50 - $19.50 per hour; Bonus/Equity: Not specified; Benefits: Generous suite of benefits including paid leave

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations management
  • Cashier support and complex transactions
  • Department scheduling and workflow direction
  • Merchandising and presentation standards adherence

Nice-to-have

  • Inclusive and diverse workforce commitment
  • Action-oriented decision-making abilities
  • Collaborative teamwork approach
  • Instilling trust with teammates
  • Customer loyalty program training skills

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Ability to work extended periods standing or walking
  • Physical capability to lift up to 35 lbs

Work Rights

Not specified

Tailored Resume

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