Customer Service Representative

Merck & Co., Inc.

Not specified; not specified; comprehensive benefi...
Hybrid (3 days onsite, 1 day remote)
3+ years customer service experience
1+ year sap experience
Order entry and processing skills
Merck & Co., Inc. is seeking a Customer Service Representative to deliver high-quality service in a hybrid work environment, managing customer inquiries and order processing while collaborating with various departments. The ideal candidate will have strong communication skills and experience in customer service, specifically with SAP and online order management platforms

Job Summary

  • The company has pioneered groundbreaking science for over 130 years with a focus on developing breakthrough medicines and vaccines.
  • This role serves as the primary point of contact for designated accounts, handling order processing, status updates, and issue resolution in a hybrid work environment.
  • Employees receive a comprehensive benefits package including medical, dental, vision, 401(k) retirement contributions, and paid time off.

Matching Summary

Match Score: 85

Merck & Co., Inc. is seeking a Customer Service Representative to deliver high-quality service in a hybrid work environment, managing customer inquiries and order processing while collaborating with various departments. The ideal candidate will have strong communication skills and experience in customer service, specifically with SAP and online order management platforms.

Salary

Not specified; Not specified; Comprehensive benefits package including medical, dental, vision, 401(k), and paid holidays

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • 1+ year SAP experience
  • Order entry and processing skills
  • Microsoft Office suite proficiency
  • Cross-functional collaboration abilities

Nice-to-have

  • E-commerce platform experience
  • AI and Chat GPT familiarity
  • Animal health industry background
  • Process improvement project experience
  • Advanced analytical thinking skills

Key Requirements

  • High school diploma or GED required
  • Minimum 3 years demonstrated customer service success
  • Minimum 1 year SAP experience required
  • Advanced PC skills in Microsoft Outlook, Excel, Teams, Word, SharePoint

Work Rights

US and Puerto Rico Residents Only

Tailored Resume

Cover Letter