Customer Operations Officer

GMG

Dubai, United Arab Emirates
On-site
Order management
Export coordination
Advanced excel reporting
Manage the full order-to-delivery lifecycle for wholesale customer accounts, ensuring operational efficiency and a seamless customer experience

Job Summary

  • Manage the full order-to-delivery lifecycle for wholesale customer accounts, ensuring operational efficiency and a seamless customer experience.
  • Coordinate shipments, manage export documentation including Certificates of Origin and Letters of Credit, and liaise with Finance for timely dispatch.
  • Collaborate cross-functionally with Sales, Logistics, Finance, and Operations teams to streamline fulfillment and resolve order-related issues.

Matching Summary

Manage the full order-to-delivery lifecycle for wholesale customer accounts, ensuring operational efficiency and a seamless customer experience.

Skills & Requirements

Must-have

  • Order management
  • Export coordination
  • Advanced Excel reporting
  • SAP/ERP systems knowledge
  • Shipment tracking and documentation

Nice-to-have

  • Retail or FMCG industry background
  • GCC region experience
  • Process improvement initiatives

Key Requirements

  • 2-6 years of experience
  • Bachelor's degree in Commerce, Business Administration, or related field
  • Proficient in Microsoft Excel (pivot tables, formulas, data analysis)
  • Working knowledge of SAP/S4 and ERP systems
  • Strong understanding of export documentation and shipping processes

Work Rights

Not specified

Tailored Resume

Cover Letter