Software Implemention Specialist (united States)

Workyard

Remote
$70,000 - $80,000 base; not specified; comprehensi...
Remote
Saas product expertise
Customer onboarding
Customer support inquiries
Workyard is seeking a Software Implementation Specialist to onboard new clients onto their SaaS platform and provide ongoing support

Job Summary

  • Workyard is seeking a Software Implementation Specialist to onboard new clients onto their SaaS platform and provide ongoing support.
  • The role involves managing customer inquiries, improving self-service capabilities, and escalating issues to engineering or customer success.
  • The company offers comprehensive benefits including medical, dental, vision, 401(k), and family-building support.

Matching Summary

Workyard is seeking a Software Implementation Specialist to onboard new clients onto their SaaS platform and provide ongoing support.

Salary

$70,000 - $80,000 base; Not specified; Comprehensive benefits

Skills & Requirements

Must-have

  • SaaS product expertise
  • customer onboarding
  • customer support inquiries
  • automated support tools
  • issue escalations

Nice-to-have

  • fast-paced environment adaptability
  • learning new technologies
  • patience with clients
  • domain knowledge

Key Requirements

  • 5+ years SaaS implementation experience
  • Understanding of business process
  • Data mapping proficiency
  • Analytical and problem-solving skills
  • Excellent communication skills
  • Multi-tasking abilities

Work Rights

Not specified

Tailored Resume

Cover Letter