This is a senior leadership role accountable for the strategic and operational success of client delivery teams across implementation, support, and training
Job Summary
This is a senior leadership role accountable for the strategic and operational success of client delivery teams across implementation, support, and training.
Own operational delivery and service quality across the Prime client lifecycle by establishing procedures and work plans.
Cotality has a culture of collaboration- we champion ownership, initiative and leadership!
Matching Summary
This is a senior leadership role accountable for the strategic and operational success of client delivery teams across implementation, support, and training.
Skills & Requirements
Must-have
Client lifecycle management
SaaS operational leadership
Cross-functional collaboration
Client implementation and onboarding
Service quality management
Product and Development partnership
Nice-to-have
Insurance industry experience
International team collaboration
Continuous improvement drive
Coaching and developing professionals
Influencing senior stakeholders
Key Requirements
Experience in insurance industry
Proven track record leading operational teams in SaaS
Managing implementation, onboarding, training, and support
Experience managing teams across multiple time zones